CellDEK® TEK FAQs
CellDEK® TEK
 |
 |
What operating system is required to load the CellDEK TEK software? | |||||
 |
|
CellDEK TEK software must be loaded onto a computer running Windows XP, service pack 2. |
|||||
|
|||||||
|
|
Can I use my own flash media card reader with CellDEK TEK | |||||
|
|
Yes, although it is recommended that the reader be USB 2.0 compliant. |
|||||
|
|||||||
|
|
Can I use a standard USB cable with the CellDEK TEK | |||||
|
|
Yes, any standard A to B USB cable will work. |
|||||
|
|||||||
|
|
How often are software updates released? | |||||
|
|
Software updates are released quarterly. Contact Logicube sales department to purchase a a software update subscription. |
|||||
|
|||||||
|
|
How can I obtain specific cellular device model information? | |||||
|
|
Celluar device model numbers are typically located on a label underneath the device's battery. |
|||||
|
|||||||
|
|
Does the cellular device need to be turned on in order to perform an extraction | |||||
|
|
Yes, the cellular device needs to be turned on in order to extract data. Note: Standard precautions should be taken to prevent phones from acquiring or attempting to acquire a network connection. |
|||||
|
|||||||
|
|
What can I do if the cellular device I'm trying to extract from is password protected? | |||||
|
|
Contact the service provider associated with the cellular device you are trying to extract from. Note: some devices are designed to wipe their contents after a set number of incorrect password entry attempts. Do not attempt to guess the password! |
|||||
|
|||||||
|
|
How can I obtain the latest users guide? | |||||
|
|
The latest version Users Manual (and phone support list) for CellDEK and CellDEK TEK in PDF format can be obtained by contacting our technical support team at support@logicube.com. These documents are available to valid users, please provide the serial number of your CellDEK or CellDEK TEK when requesting. |
|||||
|
|||||||
