CellDEK® FAQs
CellDEK®
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How often are software updates released? | |||||
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Software updates are released quarterly. Contact Logicube sales department to purchase a a software update subscription. |
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How can I obtain specific cellular device model information? | |||||
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Celluar device model numbers are typically located on a label underneath the device's battery. |
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Does the cellular device need to be turned on in order to perform an extraction | |||||
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Yes, the cellular device needs to be turned on in order to extract data. Note: Standard precautions should be taken to prevent phones from acquiring or attempting to acquire a network connection. |
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What can I do if the cellular device I'm trying to extract from is password protected? | |||||
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Contact the service provider associated with the cellular device you are trying to extract from. Note: some devices are designed to wipe their contents after a set number of incorrect password entry attempts. Do not attempt to guess the password! |
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How do I calibrate the CellDEK touch screen? | |||||
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Please refer to the CellDEK Users' Guide for step-by-step instructions on calibrating the touch screen. |
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How can I obtain the latest users guide? | |||||
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The latest version Users Manual (and phone support list) for CellDEK and CellDEK TEK in PDF format can be obtained by contacting our technical support team at support@logicube.com. These documents are available to valid users, please provide the serial number of your CellDEK or CellDEK TEK when requesting. |
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